My battery went dead at home. Tooles came out and jumped it and took it to the shop to test. Battery tested low and was past age so they replaced it and did a courtesy check up as well. They picked up and brought back the car as a courtesy also. They are polite and caring as well as competent.. As I can't be out because of covid this was incredibly helpful .They have always provided excellent care and service no matter which car needed it. Tooles is highly recommended and is my place for service par excellence..
C Kirschner
5
Thank you for the great recommendation! We are very proud of our team of professionals and we are happy that they were able to go above and beyond to help you during this difficult time!
Could not recommend them more highly! Even though I have only been to them once, I feel like I trust them as much as I trusted the family friend mechanic in my hometown. Highlights include: - High level of transparency: they take the time to explain what they find, even with pictures, and all communicated with a great software that allowed me to approve or reject each recommended repair separately - Honest and fair pricing. I came in to diagnose check engine lights and immediately they told me "oh, the common issue with a Prius like yours is the battery; our full diagnostic is over $300 but we'll check that first and if that's the issue then we wouldn't charge you the full amount" -- love that! I've never encountered a team that was so upfront and honest with their approach. - Fast and communicative -- very quick turnaround on my diagnostics, not to mention taking a lot of time to explain to me how my car worked and what my options are, and help me decide what would be best (which did not involve further repairs, which I think a lot of dishonest shops would have pushed for!) As some context, my car is very old with a lot of mileage, which means that typically during oil changes I either don't get a lot of time doing a detailed inspection ("it's on its last legs anyway") or a lot of upsell (I'm not looking to spend more than the KBB value of the car repairing it!). The team here took the time but also was honest in telling me when repairs probably wouldn't be worth it, and then gave me advice about what I should look for as I car shop. Will 100% be back for all future car needs!!
Rui Bao
5
Wow Rui! Your review is amazing and we are very appreciative of your very kind and complimentary words. We are so proud of our hardworking team. They go above and beyond to take care of our customers. The icing on the cake is being compared to your family-friend hometown mechanic, it doesn't get any better than that! We look forward to your next visit!