This is a five star auto repair shop. Let me give you one brief example that says it all. A faulty caliper went out on my brakes causing damage after this shop had replaced the brakes. I have since left the bay area and now live in Reno Nevada. Bo nor his repair shop was not directly responsible for my bad caliper but he stood behind the brake job to no end. He coordinated with his break supplier for new brakes and rotors to be sent to him, which he in turn sent to the repair shop in Reno. My brakes are now being repaired in Reno at minimal cost me thanks to the diligent work of the folks at this uniquely excellent repair shop in San Carlos. Actions speak louder than words. You can believe in these guys.
My car had been having some issues for a few days and of course it picked xmas eve to break down. I made the mistake of *shopping around* and after literally being laughed at because of the poor timing I called Tooles....They were kind, empathetic, attentive and listened. They told me they would take my car in that day but because of the holiday they most likely would not get to it until Monday. I needed a car for work and all their rental cars were out already but they made a call to a rental place and even offered a discount through their account. A few hours passed and I received a call from them saying they had figured out the main problem and could have it back to me within hours....I am not sure why they looked at it or helped me that day, perhaps they sensed the panic in my voice over not having a car for a week but I am eternally grateful to them. They are the best! They even charged me $100 less than the original quote. Thank You Tooles!!!! You were my xmas angels and I will be back:)
These guys did a nice job on reconditioning my Lexus hybrid battery and at a much lower cost than the dealership.
The whole team at Toole's garage is amazing! I've been taking my car there for years now and wouldn't go any place else. Beau, Dave and the whole team always deliver. They are great about preventative maintenance as well as any un-planned events. I never feel like they are performing service "whether it needs it or not" just to get the business. Honest, family-owned business and I highly recommend them. Thanks Tooles!
I was very impressed with the service, pricing and knowledge of my vehicle at Toole's Garage. After my experience here I wouldn't take my car (Prius) anywhere else.
As always, I received great personalized service at Toole's. I love that there is wifi so I can work while I wait for my car. Beau let me know there would be some major services coming up and offered to send me the full breakdown of the services which is super helpful. No pressure at all to get a bunch of other services done to my car which I appreciate.
Even though the cost was much more than I expected, it is what it is. What was confusing to me is that the recommendation is to change my tires, but I just got new tires last month. Also recommended was to replace the hood strut, but I'm sure that Dave did that for me either this year or last year and it feels fine. I'm not getting the sense that there was an actual thorough inspection done on my car?
Great job, as always - thanks
I found Toole's Garage through a Google Search for an alternator replacement originally. I was impressed with my first visit that has lead to using them for other repairs as well.
This last visit was actually for a synthetic oil change. The place I had been going to for my oil changes had significantly increased the price of their synthetic oil change that I called Toole's to see if they were competitive. They were less by a few bucks and I was at the garage I liked the best.
From Fernando, the mechanic who worked on my vehicle, to Bo, Dave, Audra and Ceclia, I couldn't ask to be better taken care of. The simplest of questions and concerns are answered and we get some good laughs and chuckles in there too.
Competent, competitive pricing, cleanliness, explaining of the problem and suggestions for future care, this is a must try and check out. Don't think you will end up going anywhere else.
It is always nice to come to see you all and have you guys take care of my car. I trust you 100% and like to confer with Francisco and Dave if anything else is needed.
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