Great honest service. No pressure.Dave and Beau clearly explained the issues with my car and the downside to not fixing them right away. They also prioritized which ones should be addressed first providing me an option to not have everything fixed at the same time. Photos and videos of my car were emailed to provide proof of issue at hand. I don't know much about cars so it was important to me to not feel like I was being asked to fixed non essential issues which were hitherto unknown to me. And the Toole men provided me with that honest, trustworthy feeling. The repairs were completed on time.
This is the local, honest garage I've been looking for since I moved to San Carlos. They do a quality job for much less than my dealer did and have better customer service for both my hondas and volkswagen. Bo and Cecilia have repeatedly taken good care of me and my cars from scheduling through completion - and even when follow up was needed when I wasn't quite satisfied at first. It's a big help that they email reminders and work orders so i have electronic copies of everything.
Its hard to find a good honest mechanic. You don't have to look to far if your at Toole's! They a1re courteous, prompt, and accurate with their Diagnosis. The price is right on as well
These guys are great! Family owned, professional, knowledgeable, fast. I will keep going back.
I have been coming to Toole's since it's inception in 2009, and go out of my way to travel here for my car repair (they are not particularly close to my home. Cecelia and Beau at the front counter are very gracious and helpful, they always take good care of me. They patiently explain automotive technicalities to me, and honestly tell me what repairs I can wait to tackle ('cause they know I'm on a squeaky-tight budget), which I truly appreciate.Francisco, head mechanic, is AWESOME and makes my elderly Accord run like a charm!And since I don't live close by the Garage, I really appreciate the inexpensive loaner.Dave Toole runs a wonderful shop, and stands behind the work. I highly recommend Toole's Automotive -- you don't go wrong.
This is a five star auto repair shop. Let me give you one brief example that says it all. A faulty caliper went out on my brakes causing damage after this shop had replaced the brakes. I have since left the bay area and now live in Reno Nevada. Bo nor his repair shop was not directly responsible for my bad caliper but he stood behind the brake job to no end. He coordinated with his break supplier for new brakes and rotors to be sent to him, which he in turn sent to the repair shop in Reno. My brakes are now being repaired in Reno at minimal cost me thanks to the diligent work of the folks at this uniquely excellent repair shop in San Carlos. Actions speak louder than words. You can believe in these guys.
My car had been having some issues for a few days and of course it picked xmas eve to break down. I made the mistake of *shopping around* and after literally being laughed at because of the poor timing I called Tooles....They were kind, empathetic, attentive and listened. They told me they would take my car in that day but because of the holiday they most likely would not get to it until Monday. I needed a car for work and all their rental cars were out already but they made a call to a rental place and even offered a discount through their account. A few hours passed and I received a call from them saying they had figured out the main problem and could have it back to me within hours....I am not sure why they looked at it or helped me that day, perhaps they sensed the panic in my voice over not having a car for a week but I am eternally grateful to them. They are the best! They even charged me $100 less than the original quote. Thank You Tooles!!!! You were my xmas angels and I will be back:)
These guys did a nice job on reconditioning my Lexus hybrid battery and at a much lower cost than the dealership.
The whole team at Toole's garage is amazing! I've been taking my car there for years now and wouldn't go any place else. Beau, Dave and the whole team always deliver. They are great about preventative maintenance as well as any un-planned events. I never feel like they are performing service "whether it needs it or not" just to get the business. Honest, family-owned business and I highly recommend them. Thanks Tooles!
I was very impressed with the service, pricing and knowledge of my vehicle at Toole's Garage. After my experience here I wouldn't take my car (Prius) anywhere else.
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