5

Thanks for the 5-star review, Neelima!

- San Carlos
5

Fantastic service, I had to get my door panel fixed and Mark Teicher and another service agent were great in getting it fixed asap at a very reasonable price ! Would definitely recommend them for honest & quick service/repair !

5

Toole's Garage has done routine maintenance for me multiple times, and always find them to be professional, thorough, and just pleasant to interact with.

Thank you Lorraine for your great review! We are very proud of our team and are very happy to receive your positive feedback!

- San Carlos
5

Very professional and knowledgeable

5

My battery went dead at home. Tooles came out and jumped it and took it to the shop to test. Battery tested low and was past age so they replaced it and did a courtesy check up as well. They picked up and brought back the car as a courtesy also. They are polite and caring as well as competent.. As I can't be out because of covid this was incredibly helpful .They have always provided excellent care and service no matter which car needed it. Tooles is highly recommended and is my place for service par excellence..

Thank you for the great recommendation! We are very proud of our team of professionals and we are happy that they were able to go above and beyond to help you during this difficult time!

- San Carlos
5

Could not recommend them more highly! Even though I have only been to them once, I feel like I trust them as much as I trusted the family friend mechanic in my hometown. Highlights include: - High level of transparency: they take the time to explain what they find, even with pictures, and all communicated with a great software that allowed me to approve or reject each recommended repair separately - Honest and fair pricing. I came in to diagnose check engine lights and immediately they told me "oh, the common issue with a Prius like yours is the battery; our full diagnostic is over $300 but we'll check that first and if that's the issue then we wouldn't charge you the full amount" -- love that! I've never encountered a team that was so upfront and honest with their approach. - Fast and communicative -- very quick turnaround on my diagnostics, not to mention taking a lot of time to explain to me how my car worked and what my options are, and help me decide what would be best (which did not involve further repairs, which I think a lot of dishonest shops would have pushed for!) As some context, my car is very old with a lot of mileage, which means that typically during oil changes I either don't get a lot of time doing a detailed inspection ("it's on its last legs anyway") or a lot of upsell (I'm not looking to spend more than the KBB value of the car repairing it!). The team here took the time but also was honest in telling me when repairs probably wouldn't be worth it, and then gave me advice about what I should look for as I car shop. Will 100% be back for all future car needs!!

Wow Rui! Your review is amazing and we are very appreciative of your very kind and complimentary words. We are so proud of our hardworking team. They go above and beyond to take care of our customers. The icing on the cake is being compared to your family-friend hometown mechanic, it doesn't get any better than that! We look forward to your next visit!

- San Carlos
5

Very well experienced mechanics and shop. I took my 4Runner in for a gasket crack. They really got the.job done with quality and attention to detail. Come here if you truly care about you vehicle. Great job, Team!

5

Very well experienced mechanics and shop. I took my 4Runner in for a gasket crack. They really got the.job done with quality and attention to detail. Come here if you truly care about you vehicle. Great job, Team!

Thanks Mike. We appreciate the great review. Our team works very hard to make sure our customers are wow'd!

- San Carlos
5

Toole's helped with replacing my thermostat as well a showed me that my brake fluid needed to be flushed and replaced. Also identified a potential major engine issue (oil leak), and were totally understanding when I said I'd go to the car's dealership to the fix done and covered under the powertrain warranty. Tooles is a little pricier but super professional and trust that they do their work very well.

Thanks Kevin for the fantastic review! Glad we could help you utilized your warranty!

- San Carlos
5

Our car was due for timing belt and water pump replacement and valve adjustment, as recommended by the manufacturer. There were a couple of leaks that were located and repaired. I now feel confident that the car will run reliably for a long time.

Hi Donald! Our goal is to make sure your car stays running well for a really long time! Thank you for the great review!

- San Carlos
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