I took my car in for a suspension issue and was absolutely appalled by the quote I received. They tried to charge me nearly three times the actual cost of the parts! When I politely showed them the prices from reputable online retailers, the staff became incredibly rude and dismissive. Instead of apologizing for their blatant overcharging, they acted like I was the one causing trouble. Their initial quote was highway robbery, and their customer service when confronted with the truth was even worse. I would strongly advise anyone looking for honest and fair car repairs to steer clear of this place.
Ramtin Davanlou
1
Hi Ramtin, We appreciate the opportunity to clarify what happened during your visit. When you questioned our pricing and integrity, we took the time to review the parts you referenced. The Arnott air spring you mentioned is not an OEM part but a decent aftermarket component, which is why our pricing reflects the higher-quality original Land Rover part we estimated. Since only one was needed, we highly recommended to keep the replacement a Factory part. We offered to discuss options openly and honestly because we want to ensure you get the best value without compromising safety or performance—especially on a high-end vehicle like your Land Rover Defender. When you found another part online, we encouraged you to take advantage of that deal and even offered to install the part for you. At Toole’s Garage, we prioritize open, honest communication and believe in taking the time to explain the reasoning behind our recommendations. We stand behind our work and parts because they meet the highest standards of quality and reliability, ensuring your vehicle gets the care it deserves. We wish you safe travels ahead. Sincerely, The Toole’s Garage Team