My car had been having some issues for a few days and of course it picked xmas eve to break down. I made the mistake of *shopping around* and after literally being laughed at because of the poor timing I called Tooles....They were kind, empathetic, attentive and listened. They told me they would take my car in that day but because of the holiday they most likely would not get to it until Monday. I needed a car for work and all their rental cars were out already but they made a call to a rental place and even offered a discount through their account. A few hours passed and I received a call from them saying they had figured out the main problem and could have it back to me within hours....I am not sure why they looked at it or helped me that day, perhaps they sensed the panic in my voice over not having a car for a week but I am eternally grateful to them. They are the best! They even charged me $100 less than the original quote. Thank You Tooles!!!! You were my xmas angels and I will be back:)