Reviews - "Valley Springs" Location - Page 14

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joaquin rodiguez mmarin

8/26/2023

Thank you Joaquin for the 5-star review!

- Valley Springs

Daniel Guillory (DCGMedia)

8/24/2023

This is by far the best AutoShop that I have ever been to have. Had many cars in with Tooles as well as all the other shops in my area. I always have a good experience here. And the one time that they did make a mistake, they owned up to it, brought the car back and fixed it. It was a very expensive repair, so this was a huge deal. I am even having lift installed here. I recommend them to everyone in my area

Hi Grumpy Pants! We love your google name! You proved to be anything but grumpy and we were happy to help you with your vehicle. We have a 3 year or 36k warranty and we stand behind it. No one is perfect but we stand behind our work and do our best to give our customers a great experience.

- Valley Springs

Ingrid Brown

8/22/2023

Was dealing with non-functioning air conditioner in 1998 Range Rover. We had to send control unit to be repaired in Florida. After that, everyone at Toole’s Garage, especially Beau, worked really hard to get my air conditioner up and running. I am very pleased with the end result. Would highly recommend Toole’s Garage.

Thank you Ingrid for the great review and 5-star rating! Thank you for your patience while we repaired your A/C. We are proud of our team. They all work so hard and Beau goes the extra mile to ensure customer satisfaction! Thank you again for the recommendation.

- Valley Springs

Steve Hall

8/20/2023

Great people...

Thank you Steve, we really appreciate your 4-star review!

- Valley Springs

Celine Natt

8/20/2023

They were friendly and prompt. And honest!!

Thank you Celine for the great 5-star review! Honesty is the best policy!!

- Valley Springs

Greg Gutsche

8/20/2023

Hands down the best place for auto repair. Efficient and very thorough. Absolutely the best customer service. I tell everyone to bring their vehicle here

Thank you Greg! We are so proud of our team's passion to help customers with their vehicles. Personal referrals mean so much more to us than you can imagine! Thank you for the 5-star review!

- Valley Springs

Kathleen Ellis

8/19/2023

Another great service from Toole's Garage! Professional team, knowledgeable advisors, timely service repair, clean shop - just a wonderful experience all around! Highly recommended!

Thank you Kathleen for the 5-star review. We know how hard our team works to make sure that all customers have a great experience. We are very happy to receive your great recommendation about our family-owned shop!

- Valley Springs

Hank Coldani

8/16/2023

Thanks Hank! We appreciate the 5-star rating!

- Valley Springs

Marie Ale

8/14/2023

We are extremely happy with the service everyone from management to staff that was provided to us. They are super techy savvy and everything is cloud based/e-based which makes my life much more speedy! Great team at the Valley Springs location!

Thank you Marie! We really appreciate the great review and 5-star rating! Our software allows our customers to see what our techs see--Keeps everyone on the same page. We appreciate your support of our family business and look forward to your next visit!

- Valley Springs

richard kingsmill

8/13/2023

Had high hopes-sadly dashed. Took my Nissan in with a difficult problem. Was told they'd research it. Called back four days later for an update-still waiting for a return call weeks later.

Dear Richard, we are sorry to have received your 1-star review. Your issue was a difficult one to replicate given it only happened at 5,000 feet while on a drive to Tahoe. We worked behind the scenes to research and were unable to find a point that would direct us to start diagnosis. Our failure was not contacting you sooner with our lack of findings. It is difficult to diagnose a vehicle that is not in our possession. Let us know if you want to bring the vehicle to us and we can take a look at some different tests that might help us replicate the problem.

- Valley Springs

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