5

It's a clean, well run shop with dedicated people who know their stuff. Seems like a family run business

5

This is an incredible shop and I couldn't be happier. I had the first 130,000 miles for my Infiniti cared for at the dealership (which just shut down). I was worried about anyone else caring for my car, until I met this incredible family owned business. These people are pure professionals and I simply could not be happier. More people need to discover this shop!

And, it was awesome to meet you!

- San Carlos
5

These guys are honest. That's a very important thing when it comes to leaving your vehicle in their hands. You wouldn't believe the bad mechanics I've had over the last 40 years. It got to the point I hated going to a mechanic. But after finding Toole's Garage you couldn't pay me to go anywhere else.

We are very happy you found us Debbie! Your piece of mind is our goal. We look forward to a great working relationship!

- San Carlos
5

These people are the greatest. They go above and beyond.

Denise, you are an excellent 5 star customer as well. Thank you for your continued trust in the Toole’s Garage family.

- San Carlos
2

Customer service was definitely a 5 star... That was the best part for sure. I'm giving a 2 cause they are higher priced than the dealership and anything I have come across! Like on everything they quoted! I get it... They could be like the Lamborghini of mechanics. But no way I can spend over $13k to fix my van... Yes, 13k! I went in there for some ticking and leaking oil.. they found a bunch of stuff needing fixing. I'm definitely down to fix the van. It's a 2006 Chevy Express. A new used one is about $8k. Anyhoot... Here's an example... $1,733.44 to replace 2 motor mounts. I looked up online the mount prices. Rock Auto has OR AC Delco for $90 each. I need 2.. so that's $180 and then a little more for shipping. Toole's has them listed for $278.08 each. $556.16 for the 2 and then $1177.28 for labor. Over $1700 for some motor mounts installed. Couple more examples... $1200 to change my 2 belts, idler pulley and tensioner... Or $6k to replace my transmission lol. I have worked on all my cars.. from my Mercedes s550, e350 and my mazdaspeed3. I replaced my Mazdaspeed 3 engine myself... With a little guidance. Only issue is time... I don't have much time to work on my van. But with their prices, I will have to make time to work on my own van

Thank you for the feedback Darryl. We understand that our customers can purchase parts on line and do the work themselves, this is always a less expensive alternative. We source our parts from our local vendors. The parts that we acquire and install carry a 3 year 36,000 mile parts and labor warranty. As a high rent Bay Area business we need to stay competitive in salary and benefits for our employees. We want to ensure that they have a good quality of life without a multi-hour commute. We make sure that our pricing is competitive and fair as you can read in many of our reviews. We are certainly not the lowest priced shop out here. Our goal is to make sure we have the highest skilled teammates to make sure your vehicle leaves our shop safe and reliable. We always work with our client family to prioritize the work to get their vehicle up their expectation level. We never pressure to get all work completed at once, especially on a vehicle 14 years old. We find any concerns, we create the estimates, we can schedule the work as needed. We always present everything we find because it is important that our customers know what we currently see so there are no surprises. We understand that our shop is not for everyone, but our customers understand the value that we bring and the culture we create for our employees. We appreciate your feedback and if you feel you want to break the work into sections just give us a call for an appointment.

- San Carlos
5

Took my 2011 Infiniti G37 in for a 120k service because our local dealer is closing shop. Have always had the services on time and done by the dealer. Toole’s was on point and my car has not missed a beat. Feels good again as it needed that service badly. I may have found the dealer replacement. Thanks

5

What turned me on to Toole's in the first place is that, unlike the local Honda dealership, you can actually schedule an appointment online. The shop is very tech savvy: inspection results are sent via email and text, with supporting photos. And to top it all off, they can deliver your car to your home address in case you are going to be away while they do the repairs. Trina, who runs the front office, is a goddess.

Thank you David, we appreciate the excellent 5 Star review. We're in the business of high flying tech and love the power to connect with our clients as much as possible. We love flirting with the line between tech and human interaction. Thanks again for taking the time to review us!

- San Carlos
5

Really professional and first class customer service. This is what the bar set high looks like! I will never go back to dealerships or other service providers.

Thank you so much Peter! Top Notch customer service is our focus and we are very happy that you appreciate it! After all, who are we really...without YOU?! :)

- San Carlos
5

As always service and quality of work is exceptional

Thank you for your five-star review. We'd love to hear how we were of service.

- San Carlos
5

Yes I will recommend the toole’s Garage to the people I know who need repair for the future Thank you very much Costumer Edith Watkins

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