Monthly Archives: November 2013

Home Town Customer Service with Concierge treatment???

Home Town Customer Service with Concierge treatment???

In your day to day dealings with companies, do you ever find yourself asking in your head, "Wow, were did customer courtesy go?" Well, it is alive and well at our San Carlos Auto Repair, Toole's Garage. We know that your day to day can be filled with errands, school, shopping, school sports, commuting, cooking, going to the gym, and oh yeah....work! Well, at Toole's Garage, we have very low cost rental cars, shuttle, and even concierge service! That's right! Concierge service! Many of our clients have so much on their plate, that we will come and pick up their vehicle from the home or office, perform the work they need, and return the vehicle back to them! This is a service that we have been doing for some time, but have accumulated more demand for. All you have to do is give us a phone call, email, online appointment, text, Tweet, or Facebook post! Whether you drive a Honda, Acura, Nissan, Infiniti, Toyota, Scion, Lexus, Hyundai, Mazda, Subaru, Prius, or any Hybrid, when you are ... read more

The Hybrid Revolution

The Hybrid Revolution

With all the cars of today coming out with a Hybrid version and some manufacturers coming out with all electric cars, we wanted to help clear the air in regards to the longevity of the HEV batteries. These Hybrid vehicles have been out since year 2000. They have now been starting to experience the joy of "Battery Module Deterioration". Well, the truth is, there is no battery that lasts forever. If there is, the cost to manufacture it must be astronomical. The HEV batteries from most manufacturers are under warranty for 10 years 150,000 miles in California, so there is some sweat off the brow, and they seem to survive that long before the trouble light comes on. The concern is, that well before that time, the battery is deteriorating, thus causing some performance loss and MPG loss. Our philosophy is that we should be able to service, or "condition" the pack before it goes "bad", which you will understand in a bit. You can now purchase replacement "remanufactured" HEV batteries wh ... read more

Maintenance....truth....or lies!

Maintenance....truth....or lies!

Hello all! This is our first Blog post. We just wanted to touch up on our theory/opinions on true maintenance of a vehicle. Since we are Honda vehicle specialists, our view on maintenance goes back a long way. When most vehicles were taken into the shop to be "fixed", certain manufacturers had a "maintenance schedule" for their vehicles. This brought about statements like.."Wow, they last forever".. and "It has how many miles on it?" To say that fluid maintenance and adjustments are important is an understatement. The cleaner you can keep a fluid, the less wear will occur, period. It cost approximately 10 cents less per mile to drive a maintained vehicle as opposed to the exact vehicle non maintained due to premature repairs. If you let your quality repair shop maintain your vehicle on average 3 to 4 days out of the 365 days in a year, you should have a vehicle that runs well with a high reliability factor. A simple approach that we take to help maintain our own cars is setting up a ... read more

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Maintenance
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